Frequently Asked Questions
ORDERING AND SHIPPING INFORMATION
Can anyone order from Golden Flower Chinese Herbs?
How do I place an order?
How will my order be shipped?
Can I have an order sent directly to my patient?
How long will it take to receive my order?
PRICING AND DISCOUNTS
What is the pricing structure for your products?
Do you offer any discounts?
PAYMENT AND BILLING INFORMATION
What type of payment is accepted?
Can I be billed for my orders?
RETURNS AND GUARANTEES
How do I return items I purchased?
PROFESSIONAL CONSULTATION
Do you offer consultations?
PROFESSIONAL EDUCATION
How do I register for a class offered through Golden Flower?
QUESTIONS ABOUT OUR PRODUCTS
How are Golden Flower Chinese Herbs’ tablets processed?
Where are your formulas made?
What are the concentration ratios for Golden Flower formulas?
Do you test for pesticides, heavy metals, and other contaminants?
HOW TO USE OUR PRODUCTS
How many Golden Flower tablets make up a dose?
What is the dosage for KPC herb granules?
How do I combine KPC single herbs to make a formula?
SECURITY AND PRIVACY
Is it safe to use my credit card on your website?
How is my privacy protected?
ORDERING AND SHIPPING INFORMATION
Can anyone order from Golden Flower Chinese Herbs?
Our mission is to promote Oriental medicine and good health by providing Chinese herbal products of superior quality to licensed practitioners of Oriental Medicine, licensed health care practitioners, and students at an accredited school of Oriental Medicine or health care institution. Therefore, Golden Flower Chinese Herbs does not make sales directly to patients or consumers. Chinese herbal medicine is a complex and comprehensive healing art where self-prescribing should be avoided. If you are interested in purchasing any of the Chinese herbal products that we provide and you are not a licensed practitioner, please contact your local acupuncturist or qualified practitioner of Chinese herbal medicine.
In order to purchase from us, we must have verification of your student or provider status on file. This helps to ensure that our products are being used safely and appropriately. Please fax a copy of your current student I.D. or unexpired state license to our toll free number 866 298-7541. You may also e-mail a scanned copy of this verification to us at info@gfcherbs.com or send it via U.S. mail to: 2724 Vassar Pl. NE, Albuquerque, NM 87107. For questions about this requirement, please feel free to contact us.
Orders from this website can only be shipped to customers in the United States and Puerto Rico. For international orders, please contact us or one of our international distributors.
How do I place an order?
To order on our website, simply place the items you wish to purchase in your shopping cart and follow checkout directions. To order by phone, you may call us toll-free at 1-800-729-8509. Please have the item name, product code and quantity requested available prior to placing your order. Orders may also be placed via fax at 1-866-298-7541.
How will my order be shipped?
All orders (except those to Alaska and Hawaii) will be shipped FedEx unless otherwise requested. The shipping and handling fee is subject to FedEx rates. The fee for Cash on Delivery (COD) is $8.50 per package. Orders sent to residential addresses are charged $1.50 more for shipping per FedEx’s rates. Any address correction (FedEx charges $10) that we receive from FedEx will be passed on to the customer if we were given an incomplete or incorrect address (missing suite or apartment number, incorrect zip code, etc.).
Orders to Alaska and Hawaii are shipped via USPS.
Can I have an order sent directly to my patient?
Golden Flower offers drop shipment service for direct shipping to your patient. A flat fee of $2.50 will be added for each drop-shipment to a patient. Drop-ship orders (except those to Alaska and Hawaii) will be shipped via FedEx Ground and billed accordingly unless otherwise requested. Drop ship orders to Alaska and Hawaii will be shipped via USPS. Because Golden Flower only sells products to licensed practitioners, payments on drop-ship orders may only be made by account holders.
How long will it take to receive my order?
Orders received by 1:00 p.m. MST Monday through Friday will be shipped the same day if delivered via FedEx. Orders received after 1 p.m. MST will go out the next business day. (Orders are shipped Monday through Friday only.) Shipping time for orders sent via USPS is not guaranteed. Delivery time varies depending on shipping method selected (see chart).
| Shipping Method |
Delivery Time |
FedEx Ground |
Up to 7 business days |
FedEx Express Saver |
3 business days |
FedEx 2 Day |
2 business days |
FedEx Standard Overnight |
1 business day (before 4:30 p.m. for businesses, 7:00 p.m. to residences) |
FedEx Priority Overnight |
1 business day (before 10:30 a.m.) |
PRICING AND DISCOUNTS
What is the pricing structure for your products?
Golden Flower pricing is structured at a discounted professional level. Orders will be billed at the prices prevailing at the time of shipment. Prices are subject to change without notice. Bulk herbs which depend upon growing and market conditions are especially susceptible to price fluctuations.
Do you offer any discounts?
Golden Flower offers several discounts to its customers:
New Customer Discount:
This discount is offered to new customers only. The discount may be used one time only and cannot be combined with any other offers. New customers may use this discount for one purchase within a year of the first purchase made with Golden Flower Chinese Herbs. If you would like this discount to be applied to your first order with us, please note this on your order.
20% off GFCH.
10% off KPC.
10% off Supplies.
(No discount on bulk herbs or essential oils.)
Golden Flower Discounts:
Orders over $150 of GFCH Formulas: free shipping.
Over $500 of GFCH Formulas: 5% discount plus free shipping.
Over $1000 of GFCH Formulas: 10% discount plus free shipping.
KPC Discounts:
Over $300 of KPC Herbs: free shipping.
Over $500 of KPC Herbs: 5% discount plus free shipping.
School Discounts:
25% off GFCH.
25% off KPC.
10% off Needles.
10% off Supplies (Not including oils, books, charts, models, or electrical equipment).
8% off SW Bulk Herbs.
10% off SW Topicals.
Symposium/Conference Discounts:
(offered for 2 weeks after symposium or conference)
20% off GFCH.
10% off KPC.
10% off Supplies.
(Not including bulk herbs, oils, books, charts, models, or electrical equipment.)
PAYMENT AND BILLING INFORMATION
What type of payment is accepted?
Orders can be paid by Visa or Mastercard, COD, or with Net 30 credit terms (see “Can I be billed for my orders?”). FedEx charges $8.50 for COD orders in addition to the regular shipping fee. COD orders must be paid for by check. FedEx does not accept cash or credit cards.
Can I be billed for my orders?
Orders must be COD or prepaid until a satisfactory credit application is on file. Checks, money orders, or credit card payment is accepted. To obtain credit status for future orders, you may print a credit application and fax or mail it to our office for approval.
Approved credit payments are due 30 days from the date of the invoice. Accounts over 30 days past due are subject to a 1.5% interest charge. Accounts delinquent over 60 days will revert to COD. Accounts delinquent over 90 days will be turned over to collections. Customers will be responsible for paying any collection fees that are assessed to collect on an overdue account.
RETURNS AND GUARANTEES
How do I return items I purchased?
We stand behind our products. All items are returnable within 30 days of receipt of the order. Returns are only accepted when a return authorization is made prior to receipt of the returned item(s); to receive authorization, please contact customer service at 1-800-729-8509. After return authorization is issued, GFCH must receive the return within 30 days. If items are not received within 30 days, the customer will be charged the current wholesale price for those products. A 15% restocking fee is charged on all returns not due to damage or shipment error. All returns are for credit or exchange only.
PROFESSIONAL CONSULTATION
Do you offer consultations?
We seek to expand the use of Chinese herbs by providing clear and useful information to practitioners. We offer real-time professional consultations by licensed Doctors of Oriental Medicine over the phone during normal business hours. To speak with a consultant, please contact us toll-free at 1-800-729-8509 during 9:00 a.m. to 5:00 p.m. (MST) Monday through Friday.
PROFESSIONAL EDUCATION
How do I register for a class offered through Golden Flower?
Golden Flower Chinese Herbs offers many educational opportunities for professionals. For more information and a list of current educational offerings, please click here. You can register for classes by contacting us edu.@gfcherbs.com or 1-800-729-8509 or through our catalog.
FAQ ABOUT OUR PRODUCTS
How are Golden Flower Chinese Herbs’ tablets processed?
Please visit our Manufacturing, Testing, and Quality Assurance page.
Where are your formulas made?
Our tablets are produced at Kaiser Pharmaceutical Company (KPC) at its pharmaceutical-grade ISO 9001:2000, state of the art facility in Taiwan. With over 35 years in business, KP Ltd. is one of the most recognized and well-respected producers of Chinese herbs throughout the world, and also the leading exporter of Chinese herbal products in Taiwan. The company has maintained GMP certification from the Department of Health, Taiwan, R.O.C. since 1988, and received GMP certification from the commonwealth Department of Health, Australia (TGA) in 1994. In 2000, the company was awarded “Excellence in Entrepreneurship” by the Ministry of Economic Affairs of the Taiwanese Government. It was also in 2000 that KP Ltd. received a patent for Technology for the Extraction and Retrieval of Herbal Essential Oils.” Modern scientific processing methods and rigorous quality control set KPC herbs apart from all other sources of Chinese herbs.
What are the concentration ratios for Golden Flower formulas?
Please visit our Concentration Ratios and Our Optimally-Extracted Formulas page.
Do you test for pesticides, heavy metals, and other contaminants?
Please visit our Manufacturing, Testing, and Quality Assurance page.
HOW TO USE OUR PRODUCTS
How many Golden Flower tablets make up a dose?
Please visit our Dosage for Golden Flower Chinese Herb Tablets page.
What is the dosage for KPC herb granules?
Please visit our Dosage Determination for KPC Herbal Granules page.
How do I combine KPC single herbs to make a formula?
Please visit our Using KPC Granular Concentrates page.
SECURITY AND PRIVACY
Is it safe to use my credit card on your website?
Golden Flower Chinese Herbs is committed to exceeding industry standards for internet security, including Secure Socket Layer (SSL) encryption technology for the transmission of billing information. SSL encrypts information and keeps the data private and confidential between your computer and Golden Flower Chinese Herbs. This technology makes it safe to transmit your credit card number over the internet. Your browser software must support 128-bit encryption. To know whether SSL is active, look for the closed lock or unbroken key in the status bar of your browser. Also, when your connection is secure, the URL line of your browser will change from http:// to https://.
How is my privacy protected?
Golden Flower Chinese Herbs respects the privacy of its customers; we do not rent or sell your personal information to third parties. Customer information is used to ship orders, and to make customers aware of new products, special offers, educational opportunities, as well as news and information of importance to our professional community. If you would like not to receive such information from us, please contact us.
You may update or delete your personal information by contacting us by email or phone at 1 800-729-8509.
If you use this site, you are responsible for maintaining the confidentiality of your account and password, and for preventing unauthorized use of your account. You agree to accept responsibility for all activities that occur under your account or password. You agree not use someone else’s personal identification to access or purchase from this site.
Golden Flower Chinese Herbs reserves the right to modify its Privacy Policy at any time. In the event that we make a material change to our policy, we will notify you of this change.